While holiday shopping is now largely over, many stores are still jammed with people looking to make returns and exchanges. For those of you still pounding the pavement, Bill Hammack of the University of Illinois”“Urbana’s Department of Chemical & Biomolecular Engineering offers this look at why it’s always the other line that seems to move faster than yours.
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LL Bean used this method. At first it IS psychologically discouraging but in reality is works very well.